Return & Refund Policy – Jasdone Spares
At jasdonespares.com, we want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your order, we offer a clear and transparent Return & Refund Policy.
1. Eligibility for Returns
You may request a return or replacement if:
-
The product is dead on arrival.
-
The product arrives in a damaged condition.
-
The product has a major variance from the specifications mentioned on our website.
⚠️ Please note:
-
Products damaged due to customer misuse, with missing parts, or in an unsalable/tampered condition will not be accepted for return.
-
Returns are not accepted after 15 days from the date of delivery.
2. Return Window
-
Customers must initiate a return/replacement request within 7 days of receiving the product.
3. Return Process
-
Contact our support team at contact@jasdone.com or call +91 8015048441 within 7 days of delivery.
-
Our team will guide you through the return process and arrange pickup if eligible.
-
Jasdone Spares reserves the right to inspect and test the returned product before approving the request.
4. Replacement Policy
-
If the returned product is verified as eligible, customers will be given the option of a replacement.
-
Replacements will be processed within 7 working days from confirmation of the return.
5. Refund Policy
-
In special cases, where replacement is not possible, a refund may be initiated.
-
Refunds will be processed within 7 working days after confirmation and will be credited to the customer’s original mode of payment.
-
Shipping charges, payment gateway fees, or other incidental costs may be deducted from the refund, unless the return is due to a manufacturing defect or damage in transit.
6. Cancellation of Orders
-
Orders can be cancelled before shipping without any charges.
-
If cancelled after dispatch but before delivery, Jasdone Spares may charge a penalty to cover packaging, logistics, and transaction costs.